With every product I purchase I expect quality customer service. I am the type of person that will boycott a store because of rude employees or horrible service. In today's world it is a lot easier to find out what type of company values certain stores have just by the reviews listed on different websites. When searching for bedroom furniture, my husband and I looked up different Overnight Mattress complaints and weren't able to find many at all. There is always going to be one or two people who hate every product available, so my usual suggestion is to try it out yourself. If there are hundreds of complaints, I would steer clear.One of the really great things about this company is that they offer a 120 night risk free trial of memory foam mattresses and then if you have Overnight Mattress complaints, you can get a full refund. They will even cover the cost of shipping the mattress back to their store. If the mattress you return is in good condition, they will donate it to someone in need. The only time you will not receive 100% of your money back because of Overnight Mattress complaints would be if there are stains, hairs, tears, etc. In this case, you would only receive 85% of the purchase price for a refund.